Privacy Policy
Effective date: September 13, 2026
This Privacy Policy explains how Renuvia Health ("Renuvia Health", "we", "us", or "our"), operating in Texas, USA, collects, uses, and discloses your information when you use our website and services, and describes your privacy rights.
Mobile Opt-In & SMS Consent
Phone numbers collected for the purpose of SMS consent are never shared with third parties or affiliates for marketing purposes. If you opt in to receive text messages from Renuvia Health, messages are limited to appointment reminders and follow-up communications relating to an inquiry you submitted. You may reply STOP at any time to opt out, or HELP for assistance. Message and data rates may apply.
Definitions
Account — a unique account created for you to access our Service. Affiliate — an entity that controls, is controlled by, or is under common control with Renuvia Health. Company — refers to Renuvia Health. Cookies — small files placed on your device that record details of your browsing history. Device — any device that can access the Service, such as a computer, phone, or tablet. Personal Data — any information that relates to an identified or identifiable individual. Service — the Website and related services offered by Renuvia Health. Service Provider — a third party who processes data on our behalf. Usage Data — data collected automatically, generated by use of the Service or from the Service infrastructure itself. Website — the Renuvia Health website. You — the individual accessing or using the Service.
Collecting and Using Your Personal Information
We may ask you to provide personally identifiable information that can be used to contact or identify you, including your name, email address, telephone number, city and state, and any details you voluntarily share about your symptoms or condition when requesting a consultation or submitting a referral.
We also collect Usage Data automatically, such as your device's IP address, browser type and version, the pages you visit, the time and date of your visit, the time spent on those pages, and other diagnostic data.
Cookies & Tracking Technologies
We use cookies and similar tracking technologies to operate and improve the Service. Necessary cookies are essential to provide core website functionality. Policy-acceptance cookies record whether you have acknowledged our use of cookies. Functionality cookies remember your preferences and choices. Tracking and performance cookies help us understand how visitors use the Website so we can improve it. You can instruct your browser to refuse cookies, though some parts of the Service may not function properly.
Use of Your Personal Data
We use your Personal Data to provide and maintain the Service, to respond to your inquiries, to connect you with a certified physician, to coordinate care and referrals, to send appointment reminders and follow-up communications you have consented to receive, to improve the Website, and to comply with legal obligations.
Retention of Your Personal Data
We retain your Personal Data only for as long as necessary for the purposes described in this policy, including to comply with legal obligations, resolve disputes, and enforce our agreements. Usage Data is generally retained for a shorter period, except where used to strengthen security or improve functionality.
Disclosure of Your Personal Data
We may share your Personal Data with Service Providers who help us operate the Service, with participating physicians and clinics for care coordination at your request, in connection with a business transfer, with Affiliates, or when required by law or to protect the rights and safety of Renuvia Health, our users, or the public. We do not sell your Personal Data.
Security of Your Personal Data
We use commercially reasonable administrative, technical, and physical safeguards to protect your Personal Data. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Children's Privacy
Our Service is not directed to anyone under the age of 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us with Personal Data, please contact us so we can remove it.
Links to Other Websites
Our Service may contain links to websites we do not operate. We are not responsible for the content or privacy practices of those sites and encourage you to review their privacy policies.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Changes are effective when posted on this page, and we will update the effective date above. We encourage you to review this page periodically.
Contact Us
If you have questions about this Privacy Policy, please reach us through our contact section or by email at referrals@renuviahealth.com.